If you have not been living under a stone, you will have noticed that the rise of artificial intelligence (AI) is set to shake (I hate the word “revolutionize”) the IT service industry over the next five years, transforming workforce dynamics, service portfolios, and business processes. As highlighted in Ilya Gandzeichuk’s excellent article on Forbes, AI’s impact will be profound, driving significant changes in how IT services are delivered and managed. It’s difficult to have a thought on our business without mentioning AI in one form or the other…
From a workforce perspective, AI will enhance the capabilities of IT professionals, enabling them to perform tasks more efficiently and effectively (an answer to a decades long quest 😊). Tools powered by AI will streamline routine activities such as business analysis and software development, allowing even less-tech savvy employees to immerse quickly into specific (data) scenarios. This shift will likely increase demand for generalists with broad skill sets who can adapt to various tasks, rather than specialists. The integration of AI will also prompt an educational shift towards faster-paced, dense learning programs, preparing students to enter the workforce sooner and continue skill acquisition on the job.
In terms of service portfolios, AI will facilitate the digital transformation of businesses by optimizing the value of both new and existing solutions. Service providers will focus on building reusable intellectual property, including customized solutions and knowledge bases tailored to specific needs. Key areas of growth will include AI-driven innovation adoption, legacy application modernization, cybersecurity, and responsible AI practices. AI will also automate routine processes, enhancing productivity and reducing the reliance on offshore labor for manual tasks. This automation will necessitate a reevaluation of workforce skills and strategic resource allocation, allowing organizations to focus on higher-value activities and drive sustainable growth.
The firm that successfully integrate AI into their operations will emerge as key player in the market, setting new standards for technological innovation and customer service:
Discover more from In-Movement
Subscribe to get the latest posts sent to your email.